Privacy Policy

benchQ.com is owned and operated by benchQ LLC.

We have adopted this Privacy Policy, which determines how we process the information collected by benchQ.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using benchQ.com.

We take care of your personal data and undertake to guarantee its confidentiality and security.

WHAT IS COLLECTED AND STORED

While you visit our site, we track the following:

*Products you’ve viewed: For example, we’ll use this information to show you products you’ve recently viewed.

*Location, IP address and browser type: We’ll use this information for purposes like estimating taxes and shipping.

*Shipping address: We’ll ask you to enter this information so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

*Send you information about your account and orders.

*Respond to your requests, including refunds and complaints.

*Process payments and prevent fraud.

*Set up your account for our store.

*Comply with any legal obligations we have, such as calculating taxes.

*Improve our store offerings.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews if you choose to leave them.

WHO HAS ACCESS

Outside of the payment processor provided for your purchases, the only individual who has access to the information you provide is the owner and administrator of benchQ LLC (one and the same person, aka the royal “we” used throughout this privacy policy). For instance, we can access:

*Order information like what was purchased, when it was purchased and where it should be sent, and

*Customer information like your name, email address, and billing and shipping information.

We have access to this information to help fulfill orders, process refunds and support you.

NOTE: We do not have access to your credit card information.

WHAT WE SHARE WITH OTHERS

We share information with third parties who help us process our orders and provide store services to you; for example, payment partners like Stripe, Venmo, PayPal, et al., depending upon which payment service you choose to make your purchase.

PAYMENTS

We accept payments through Visa, Mastercard, American Express, Discover, PayPal, Venmo, Google Pay. When processing payments, some of your data will be passed to these payment partners, including information required to process or support the payment, such as the purchase total and billing information.

Your information will never be sold or shared to anyone other than for payment processing and store services.

CONTACT INFORMATION: If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@benchq.com.